Ricoh IM 550F

6.Troubleshooting
594
No.
Type
Error Name/Error Condition/Major Cause/Solution
• Error detected in NVRAM data delete program
• The "Delete All" option was not set
• Turn the main power OFF and back on, and then execute "Erase All
Memory" under UP mode again. (However, if there is a defective sector or
other problem with the hard disk, the error will persist even after trying the
above.)
• If the "Delete All" option is not installed when this error occurs, install the
option.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC875-
01
D
Delete all error (HDD erasure) (HDDchack –i error)
SC875-
02
D
Delete all error (HDD erasure) (Data deletion failure)
An error was detected before HDD/data erasure starts. (Failed to erase data/failed
to logically format HDD)
• HDD logical formatting failed.
• The modules failed to erase data.
Turn the main power OFF/ON.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC877-
00
B
Data Overwrite Security card error
The "Auto Erase Memory" function of the Data Overwrite Security is set to on but it
cannot be done.
• Data Overwrite Security option SD card is broken.
• Data Overwrite Security option SD card has been removed.
• If the SD card is broken, prepare a new Data Overwrite Security option SD
card and replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a
working Data Overwrite Security option SD card.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC878-00
D
TPM authentication error
TPM electronic recognition failure
• Update of system module attempted without correct update path
• USB flash memory not operating correctly
Replace the controller board (PCB15).