Error Name/Error Condition/Major Cause/Solution
An SC, that is not controlled by the system, occurred.
• An SC for the previous model was used mistakenly, etc.
• Basically a software bug.
Turn the main power OFF/ON.
Error Name/Error Condition/Major Cause/Solution
Operation error caused by abnormalities that are normally undetectable.
An error occurred because the number of records exceeded the limit for images
managed in the service layer of the firmware.
This can occur if there are too many application screens open
on the operation panel.
Error Name/Error Condition/Major Cause/Solution
Application function selection error
• No response to the predetermined command from SCS to the same
application program 4 times consecutively.
Cases when SC997-00 occur;
1. SCS sends a command to the copy application.
2. There has been no response from the copy application for 30 sec. (Error
count value: 1)
3. Step1-2 is repeatedly performed 3 times. (Error count value: 4)
4. SC997-00 occur.
Cases when SC997-00 does not occur;
1. SCS sends a command to the copy application.
2. There has been no response from the copy application for 30 sec. (Error
count value: 1)
Step1-2 is repeatedly performed 2 times. (Error count value: 4)
3. SCS sends a command to the copy application.
There has been a response from the copy application. (Error count value: 1)
• The application ended by an unusual process.
A software bug (mainly the application)
• Check the optional RAM/DIMM/boards required by the application program.
• Check if the combination of downloaded programs is correct.
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