Phaser 6000/6010 and WC 6015 MFP Xerox Internal Use Only 3-53
Error Messages and Codes
No Suitable Paper
The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of
paper does not match the specified print size (or type).
Applicable Error
• 024-963: No Suitable Paper
Initial Actions
• Check that the correct paper is in the paper tray. Change, or load, the paper if
necessary.
• Cycle printer power.
• If the problem persists, use the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Registration Sensor, PL2.3.5
■ Harness Assembly RKN SNS,
PL2.2.25
■ MCU Board, PL7.2.2
■ “Map 3 - Phaser 6000/6010” on
page 10-9
■ “Phaser 6000/6010 Feeder” on
page 10-12
■ “Map 3 - WorkCentre 6015 MFP” on
page 10-23
■ “WorkCentre 6015 MFP Feeder” on
page 10-26
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check P/J12 on the MCU Board and
P/J120 on the Registration Sensor.
Are the connections secure?
Go to step 2. Securely
reconnect the
connectors,
then go to
step 2.
2 Does the error persist? Go to step 3. Complete.
3 Disconnect the MCU Board P/J12
and the Registration Sensor P/J120.
Check the Harness Assembly RKN
SNS for continuity.
Is the harness damaged?
Repair the
harness.
Go to step 4.
4 Replace the IP Board (page 8-114).
Does the error persist?
Go to step 5. Complete.
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