3-56 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Error Messages and Codes
Scan Communication Fail
A communication error occurred during a scan job.
Applicable Error
• 026-750: Scan Communication Fail
• 026-751: Scan Communication Fail
• 026-752: Scan Communication Fail
Initial Actions
• Check that the USB Cable connected to the printer and the PC is securely
connected.
• Cycle printer power.
• If the problem persists, use the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IP Board, PL7.1.9
■ MCU Board, PL7.2.2
■ “Map 2 - WorkCentre 6015 MFP” on
page 10-22
■ “WorkCentre 6015 MFP Image
Processor Board” on page 10-32
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the connectors on the IP
Board.
Are the connections secure?
Go to step 3. Securely
reconnect the
connectors,
then go to
step 2.
2 Does the error persist? Go to step 3. Complete.
3 Replace the IP Board (page 8-114).
Does the error persist?
Go to step 4. Complete.
4 Replace the MCU Board
(page 8-121).
Complete.