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PHASER 6010
Service Manual
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Phas
er 6000/60
10 and W
C 6015 MFP
X
er
ox In
ternal
Use Only
8-33
Service Parts Disa
ssembly
6.
Disconnect P/J1, P/J6, and P/J
16 on the Image P
rocessor Board
.
7.
Remov
e
1 screw (sil
ver, tap
, 8 mm) fr
om each arm, and remove
the arms f
rom
the Sc
anner.
s6015-026
s6015-025
426
428
Table of Contents
Main Page
Default Chapter
1
Service Manual
1
Table of Contents
5
About this Service Manual
15
Manual Organization
16
Symbols Marked on the Product
17
Power Safety Precautions
18
Power Source
18
Electrostatic Discharge (ESD) Precautions
19
Service Safety Summary
20
General Guidelines
20
Warning Labels
20
Regulatory
23
European Union
24
1 General Information
25
Printer Overview
26
Technical Support Information
26
Printer Configurations
27
Parts of the Printer
28
Front and Side View
28
Rear View
30
Control Panel
32
Consumables
37
Specifications
39
Printer Specifications
39
Copy Specifications
41
Scanning Specifications
42
Fax Specifications (Workcentre 6015N/NI Color MFP)
44
Environmental Specifications
47
Electrical Specifications
48
Image Specifications
49
Operating Modes
49
First Print Output Time
50
First Copy Output Time (Workcentre 6015 MFP)
51
Physical Dimensions and Clearances
52
Mounting Surface Specifications
54
Media and Tray Specifications
55
Adf Specifications
56
2 Theory of Operation
57
Print Process Overview
58
Print Process
58
Xerograhic Components
60
Drum Cleaning
67
Fusing
71
Waste Toner Collection
72
Media Handling
73
Media Path
73
Media Path Components
74
Feeding from the Main Paper Tray
75
Feeding from the Bypass Tray
77
Feeding in Registration Section
78
Transfer/Fusing/Exit
80
Major Printer Components
81
Sensors
82
Main Paper Tray
83
Paper Feeder
84
Registration Assembly
86
Process Control Sensors
88
LED Print Head
89
Toner Cartridge
90
Xerographic Assembly
91
Transfer Belt
92
Fuser & Exit
93
Major Functions
94
Drive Assemblies
95
Electrical
98
Data Flow
101
Scanner
102
Automatic Document Feeder (ADF)
108
Adf Components
109
Adf Paper Path
112
Fax
115
Fax Overview
115
Operation Modes / Consumables
118
Operation Modes
118
Replacement Timing of Consumables Parts
118
Control
120
Process Control
120
Toner Density Control
121
Color Registration Control
122
Fuser Control
123
Main Drive Assembly
124
Paper Feed Drive Flow
124
Full Color Mode Development Drive Flow
126
B/W Mode Development Drive Flow
128
Drum, Belt Drive, and Excess Toner Collecting Drive Flow
130
Toner Dispenser (Y, M, C, K) Drive Flow
132
3 Error Messages and Codes
137
Introduction
138
Printing the Error History Report
138
Printing the Error History Report at the Workcentre 6015 MFP Control Panel
138
Printing the Error History Report at the Phaser 6010N Control Panel
138
Printing the Error History Report at the Phaser 6000B Control Panel
138
Printing the Error History Report with the Printer Settings Utility
139
Error History Report
139
Servicing Instructions
140
Messages, Codes, and Procedures
141
Error Messages Abbreviations
141
Error Message Summary
142
Phaser 6010N and Workcentre 6015 MFP Errors
142
Phaser 6000B Errors
154
Error Code Troubleshooting
160
ADF Jam
160
ADF Cover Open
161
Main Motor Failure
162
Fuser Error
163
IP Memory Check Fail
164
Fax Checksum Error
165
DRAM Memory Allocation Error
166
Firmware Errors
167
E-Mail Error
168
Checksum Error
169
NVRAM Checksum Error
170
Download Errors
171
Download Error
172
PJL Request Error
173
Memory Overflow
174
Decode Error
175
PDL Error
176
E-Mail Errors
176
USB Memory Removal Error
177
Invalid Job
178
Wireless Error
179
Collate Full
180
USB Host Error
180
Mail Size Limits Error, Pcscan Time Out, Memory Full
181
Report File Open/Close Error
182
Wireless Error
183
Scanner Calibration Failure
184
Firmware Error 024-340
185
Download Error
186
MCU Comm Error
187
Paper Size Mismatch
188
No Suitable Paper
189
USB Memory Full/Usb Memory Write Error
190
USB Memory Write Protect Error / File Path Limit Error
191
Scan Communication Fail
192
Ipv6 Duplicate
193
Ipv4 Duplicate
194
SMB Error
195
SMB Connection Error
196
FTP Connection Error
197
FTP Error
198
Memory Error
200
Fax Errors
201
Memory Full Fax Job Failure
202
Fax Busy / no Dial Tone
203
Communication Error
204
RX Communication Errors
205
NVRAM Error
206
Motor Error
207
Fan Motor Failure
208
Deve Mode Change Failure
209
LPH Failure
211
Carriage Motor Error
212
Scanner Motor Error
213
Copy Limit
214
Waiting for Continue Key to be Pressed after Reloading Paper
215
Misfeed Jam
216
Paper Remain at Regi
219
Reg off Jam
220
Exit on Jam
222
Exit off Jam/Exit off Early Jam
225
Rear Cover Open
226
Exit Jam
228
Registration Jam
229
XERO Near Life
230
Check Unit ADC Sensor
231
ADC Sensor Error
232
ENV Sensor Error
233
CRU Near Life
234
Toner Low Density
235
CRU Life over
236
Toner Comm Fail
237
CRUM ID Error, X CRU Detached
238
Insert Print Cartridge
240
ESS Error
241
Fax Board Modem Error
242
ASIC Failure
243
On Board Network Fatal Error
244
System USB Port Error
245
System Restart
246
XERO Life over
247
Custom Toner Mode
247
4 Troubleshooting
249
Introduction
250
Troubleshooting Overview
250
Initial Actions
250
Display Problems
251
Printing Problems
251
Copy Problems
251
Scanning Problems
252
Fax Problems
254
Media-Based Problems
255
Skewed Image
256
Using Phaser 6010N and Workcentre 6015 MFP Service Diagnostics
258
Using Service Diagnostics
258
Entering Service Diagnostics Mode
259
Exiting Service Diagnostics Mode
259
Phaser 6010N Service Diagnostics
260
Service Diagnostics Menu Map
260
Phaser 6010N Diagnostic Test Descriptions
261
Phaser 6010N Sensor Test Procedures
268
Exit Sensor
271
Registration Sensor
272
Phaser 6010N Motor Test Procedures
274
Main Motor
275
Registration Clutch
277
Feed Solenoid
278
Workcentre 6015 MFP Service Diagnostics
280
Workcentre 6015 MFP Service Diagnostics Menu Map
280
Workcentre 6015 MFP Diagnostic Test Descriptions
281
Workcentre 6015 MFP Print Engine Test Procedures
287
Workcentre 6015 MFP Sensor Test Procedures
291
Workcentre 6015 MFP Motor Test Procedures
298
Workcentre 6015 MFP Fax/Scanner Diagnostic Test Descriptions
305
Workcentre 6015 MFP Fax/Scanner Diagnostic Test Procedures
308
Scanner Maintenance
309
Auto Registration
309
Control Panel Troubleshooting
313
Printer Does Not Come to a "Ready" State
313
Ready LED Is On, Display Is Blank
313
Control Panel Has Failed
313
Abnormal Noises
314
Electrical Noise
314
Power Supply Troubleshooting
315
AC Power Troubleshooting
315
DC Power Troubleshooting
316
5 Image Quality
317
Image Quality Overview
318
Defects Associated with Specific Printer Components
318
Repeating Defects
319
Checklist before Troubleshooting Print-Quality
319
Check Printer Condition
319
Symptom Checklist
320
Print-Quality Troubleshooting
327
Print-Quality Defect Definitions
328
Light or Undertone Print
329
Blank Print
331
Black Print
332
Toner Smears
333
Random Spots
334
Streaks
335
Pitched Color Dots
336
Vertical Blank Lines
337
Residual Image or Ghosting
338
Jagged Characters
339
Horizontal Band, Voids, or Streaks
340
Auger Mark
341
Damaged Media
342
Image Not Centered
344
Color Registration
347
Skew
348
Unfused Image
350
Hunting
352
Incorrect Magnification
353
Test Prints
354
Workcentre 6015 MFP Test Prints
354
Phaser 6000/6010 Test Prints
359
Image Specifications
365
Specification Chart
366
Skew
367
Parallelism
368
Linearity
369
Perpendicularity
370
Magnification Error
370
Registration
371
Guaranteed Print Areas
372
6 Adjustment and Calibration
373
Color Registration
374
Performing Automatic Color Registration
374
Phaser 6000/6010 Color Registration with the Printer Setting Utility
375
Adjusting the Bias Transfer Roller
380
Adjusting the Workcentre 6015 MFP Bias Transfer Roller
380
Adjusting the Phaser 6000/6010 Bias Transfer Roller
380
Refreshing the Bias Transfer Roller
380
Adjusting the Fuser
381
Adjusting the Workcentre 6015 MFP Fuser
381
Adjusting the Phaser 6000/6010 Fuser
381
Adjusting Altitude
382
Workcentre 6015 MFP Altitude Adjustment
382
Phaser 6000/6010 Altitude Adjustment
382
Scanner Adjustment
383
7 Cleaning and Maintenance
385
Service Maintenance
386
Recommended Tools
386
Cleaning
387
Cleaning the LED Windows
387
Cleaning the Color Toner Density Sensors
391
Cleaning the Document Glass
391
Maintenance
392
Moving the Printer
393
8 Service Parts Disassembly
395
Overview
396
Standard Orientation of the Printer
396
Preparation
397
Notations in the Disassembly Text
398
Fastener Types
399
Consumables
400
Removing Toner Cartridges
400
Phaser 6000/6010 Printer Covers
401
Phaser 6000/6010 Main Paper Tray Cover
401
Phaser 6000/6010 Front Cover
402
Phaser 6000/6010 Left Side Cover
404
Phaser 6000/6010 Top Cover Assembly
405
Phaser 6000/6010 Output Tray Extension
406
Phaser 6000/6010 Rear Door
407
Transfer Roller
408
Phaser 6000/6010 Rear Cover
409
Phaser 6000/6010 Rear Cover Interlock Switch
411
Phaser 6000/6010 Toner Door
413
Phaser 6000/6010 Hinge Cover
414
Phaser 6000/6010 Top Rear Cover
415
Phaser 6000/6010 Inner Top Cover
415
Workcentre 6015 MFP Covers
416
Workcentre 6015 MFP Top Cover
416
Workcentre 6015 MFP Rear Door
418
Workcentre 6015 MFP Rear Cover
418
Workcentre 6015 MFP Rear Interlock Switch
420
Workcentre 6015 MFP Toner Door
421
Workcentre 6015 MFP Hinge Cover
422
Workcentre 6015 MFP Main Paper Tray Cover
423
Workcentre 6015 MFP Left Side Cover
423
Workcentre 6015 MFP Output Tray Extension
425
Workcentre 6015 MFP Left and Right Scanner Arms
426
Workcentre 6015 MFP Front Cover
428
IIT Procedures
429
Workcentre 6015 MFP Scanner Assembly
429
Workcentre 6015 MFP ADF Assembly
431
Workcentre 6015 MFP ADF Cover
433
Workcentre 6015 MFP ADF Separator Pad
434
Workcentre 6015 MFP ADF Input Tray
435
Paper Feeder
436
Main Tray Extension
436
Bypass Tray Cover/Dust Cover
437
Paper Guide
438
Left and Right Feed Roller Cam/Feed Roller
439
Separator Pad Assembly and Spring
443
Left/Right Follower, Arm, and Spring
446
No Paper Spring Actuator, no Paper Actuator, no Paper Cover
449
No Paper Sensor
451
Registration Pinch Roller
451
Registration Roller
455
Main Paper Tray Chute
458
Registration Sensor
459
Registration Clutch
460
Registration Actuator
461
Xerographics
462
Xerographics Assembly
462
Toner Dispenser
467
Idler 34 Gear, Oneway Clutch Assembly, and Idler 23 Gear
467
Toner Motor
469
Connector Cover
472
Cleaner Assembly
473
Fuser
474
Drive
476
Main Drive Assembly
476
Drive Gears F3 and PH3
481
Feed Drive Assembly
485
Developer Drive Assembly
489
Feed Solenoid
492
Electrical
495
Phaser 6000/6010 Control Panel
495
Wi-Fi Assembly
497
Workcentre 6015 MFP Control Panel
498
Fan
500
LED Driver Board and Harness
501
LED/MCU Cable
505
Image Processor Board
508
Front USB Board
511
Fax Board
512
Lvps
513
MCU Board
515
Hvps
517
Image Processor Harness
520
9 Parts List
523
Serial Number Format
524
Phaser 6000/6010 Serial Number Format
525
Using the Parts List
526
Print Engine Parts
527
Parts List 1.1 Phaser 6000/6010 Covers
527
Parts List 1.1 Workcentre 6015 MFP Covers
529
Parts List 2.1 Feeder (1/3)
533
Parts List 2.2 Feeder (2/3)
535
Parts List 2.3 Feeder (3/3)
537
Parts List 3.1 Xerographics (1/3)
539
Parts List 3.2 Xerographics (2/3)
541
Parts List 3.3 Xerographics (3/3)
543
Parts List 4.1 Toner Dispense
545
Parts List 5.1 Fuser
547
Parts List 6.1 Drive
549
Parts List 7.1 Phaser 6000/6010 Electrical (1/2)
551
Parts List 7.2 Phaser 6000/6010 Electrical (2/2)
553
Parts List 7.1 Workcentre 6015 MFP Electrical (1/2)
555
Parts List 7.2 Workcentre 6015 MFP Electrical (2/2)
556
Parts List 8.1 Workcentre 6015N/NI MFP Scanner
559
Parts List 9.1 Workcentre 6015B MFP Scanner
561
Xerox Supplies and Accessories
563
Service Kits
563
10 Wiring
565
Wiring Diagrams
566
Notations Used in the Wiring Diagrams
566
Phaser 6000/6010 Printer Plug/Jack Designations
569
Phaser 6000/6010 Plug and Jack Locator Diagrams
571
Map 1 - Phaser 6000/6010
571
Map 2 - Phaser 6000/6010
572
Map 3 - Phaser 6000/6010
573
Phaser 6000/6010 System Wiring
574
Phaser 6000/6010 Wiring Diagrams
574
Phaser 6000/6010 LVPS
575
Phaser 6000/6010 Feeder
576
Phaser 6000/6010 Drive
577
Phaser 6000/6010 Xerographics
578
Phaser 6000/6010 HVPS
579
Phaser 6000/6010 Developer
580
Phaser 6000/6010 Fuser
581
Phaser 6000/6010 Image Processor Board
582
Workcentre 6015 MFP Printer Plug/Jack Designations
583
Workcentre 6015 MFP Plug and Jack Locator Diagrams
585
Map 1 - Workcentre 6015 MFP
585
Map 2 - Workcentre 6015 MFP
586
Map 3 - Workcentre 6015 MFP
587
Workcentre 6015 MFP Wiring Diagrams
588
Workcentre 6015 MFP System Wiring
588
Workcentre 6015 MFP LVPS
589
Workcentre 6015 MFP Feeder
590
Workcentre 6015 MFP Drive
591
Workcentre 6015 MFP Xerographics
592
Workcentre 6015 MFP HVPS
593
Workcentre 6015 MFP Developer
594
Workcentre 6015 MFP Fuser
595
Workcentre 6015 MFP Image Processor Board
596
Workcentre 6015 MFP Scanner
597
Workcentre 6015 MFP Menu Map
599
Phaser 6010N Menu Map
599
Using the CE Diags Tool Software
602
CE Diags Tool
602
Starting the CE Diags Tool
602
CE Diags Screen
602
CE Diags Menu Tree
604
Diag Types and Test Contents
605
Acronyms and Abbreviations
626
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