Xerox Versant 4100 Press - Repeated Paper Misfeeds, Jams, or Wrinkles; Multiple Sheets Fed From the Same Tray

Solution
The stripper finger assembly can be misaligned or damaged. Contact Xerox Technical Customer
Support.
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Problem
Paper repeatedly misfeeds, jams often, or wrinkles.
Solution
• If a message appears on the press touch screen, follow the instructions displayed.
• Ensure the paper and paper tray selected match the paper size settings. Refer to the
Recommended Media List and to Matching the Tray and Stock Information.
• Ensure the trays are loaded properly with acceptable media and do not exceed the MAX fill
line.
• Ensure the paper tray edge guides are in the correct position. To ensure tray closure, firmly
push it in as far as possible.
• Turn the paper stack around and/or over in the selected paper tray.
• Remove a few sheets from the top and the bottom of the stack in the paper tray.
• Fan all four edges of the paper in the selected paper tray.
• Replace the paper in the selected paper tray with paper from a new package.
• Remove any partially fed paper from the trays. Remove any torn pieces of paper still remaining
inside the press.
• Ensure the paper you are using came from a properly-stored ream.
• Manage the Stock Library for the media in use. Refer to Editing an Existing Stock in the Stock
Library
• Check the consumable status of the feed rolls for tray 5, 6, 7, 8, or 9; if the status for one of the
trays is Replace Now, replace the feed rolls for that tray. For information, refer to the
following procedures:
– When Tray 5 is installed on top of Trays 6 and 7, refer to Replacing the Tray 5 Feed Rolls.
– When Tray 5 is installed on top Trays 8 and 9, refer to Replacing the Tray 5 Feed Rolls.
– Replacing the Feed Rolls for Tray 6 and 7
– Replacing the Tray 8 and 9 Feed Rolls
• If the problem is occurring only from Trays 6 and 7 or 8 and 9, refer to Multifeeds, Misfeeds,
and Paper Jams in Trays 6–9.
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Problem
Multiple sheets are fed from the same tray.
Xerox
®
Versant
®
4100 Press
User Documentation
289
Troubleshooting