Tip: All solutions provided are accessed from the Advanced Stock Setup feature.
For information, refer to the Advanced Stock Setup.
1. Change the Tray Air Assist setting.
• Use this feature to adjust the amount of air volume generated by the tray blowers which assist
in separating sheets when feeding paper. When using light-weight or heavy-weight paper,
which stick together easily, select a stronger air flow setting in order to better separate sheets
and prevent paper jams or multifeeds.
• This feature can be found in PredictPrint Media Manager→Stock Library→Stock
Properties→Advanced Setup→Tray Air Assist.
• The settings available for this feature are:
– System Default: The air volume is set to the appropriate amount based on the Stock and
environmental conditions.
– Multifeed Support Table: Select this option if you use paper that tends to trigger
multifeeds. This setting increases the air volume to a level higher than System Default.
– Mis-Feed Support Table: Select this option if you use paper that tends to trigger paper
jams. This setting increases the air volume to a level higher than Multifeed Support Table.
– Forced Off: Select this option when working with special media that tends to jam as a
result of the air flow that is introduced by Tray Air Assist. This setting turns off Tray Air
Assist.
2. Change the Enable Tray Heater setting.
• Use this feature to Enable or Disable the tray heater. The tray heater warms the air that is
blown into the tray by Tray Air Assist to help prevent paper jams and multifeeds by loosening
contact between sheets.
• The tray heater may partially dry paper and affect print quality. If print quality is affected by
dry paper, to disable the tray heater, remove the check mark from Disable check box.
Note: Disabling the tray heater may result in an increase of multifeeds.
• This feature can be found in PredictPrint Media Manager→Stock Library→Stock
Properties→Advanced Setup→Enable Tray Heater
• To Disable (unchecked) the tray heater:
a. Remove any paper loaded in the tray.
b. In Tray Air Assist select any option except Forced Off .
c. Disable the tray heater and register the stock.
The printer performs a forced exhaust action for approximately one minute. During the forced
exhaust action, do not change any settings or open a tray.
Important: A forced exhaust with paper loaded in tray can lead to image quality
problems.
d. After the forced exhaust is complete, load paper in tray.
3. Change the Multifeed Detection setting.
Xerox
®
Versant
®
4100 Press
User Documentation
305
Troubleshooting
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