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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
Chapter 2 New and Changed Information
Cisco Unified Communications Manager, Release 8.5(1)
• Click the See message in log file link to view the subset of call logs that can be downloaded and
analyzed.
• Click the See SIP Message link. A new SIP Message tab displays adjacent to the Log File tab. Click
the SIP message tab to display the actual SIP message that gets logged into the SDI log file.
To view the SIP messages that get logged into the SDI log file, do the following:
–
check the Enable SIP Call Processing Trace check box in the Trace Configuration window of
Cisco Unified Serviceability (Trace > Configuration). See Cisco Unified Serviceability
Administration Guide for more information.
–
set the trace level to any one of the following—State Transition, Significant, Arbitrary or
Detailed.
Note You can view the See SIP Message link only when the Include SIP Message check box is
checked.
Step 7 Click Save.
The call flow diagram gets saved as index.html in the specified folder along with the SIP messages. You
can email the files to the Technical Assistance Center (TAC).
Note If the files are zipped, extract the zipped files to a local folder and open them to view the images.
You can do the following:
a. To view the online help, click Help.
b. To exit the Analyze Call Diagram screen, click Close.
c. To navigate to the previous page, click Previous Messages.
d. To navigate to the next page, click Next Messages.
Note Previous Messages or Next Messages is enabled only when the message size exceeds a
threshold.
Call Log files
The Session Manager logs the call data in new log files. These new log files are located in the following
folder: /var/log/active/cm/trace/ccm/calllogs/.
The Call Log name has the following file name pattern: calllogs_dddddddd.txt.gz.
Message Tag Displays the sequence number to match the actual messages in the SDI
Trace file.
Correlation ID Displays the Correlation ID.
Timestamp Displays the server time at which the call operation (call
setup/split/join/release) happens.
Displayed Messages Description
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