•
Place individual FRUs in antistatic bags.
•
Ensure that the components are adequately protected with packing materials and packed so that the
pieces are prevented from moving around inside the carton.
•
Close the top of the cardboard shipping box and seal it with packing tape.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
RELATED DOCUMENTATION
Returning a QFX3500 Device or Component for Repair or Replacement | 618
Packing an EX4300 Switch or Component for Shipping
If you are returning an EX4300 switch or component to Juniper Networks for repair or replacement, pack
the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•
Followed all the steps listed in “Contact Customer Support to Obtain Return Material Authorization” on
page 621.
•
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials. See “Contact Customer Support
to Obtain Return Material Authorization” on page 621.
•
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See “Prevention of
Electrostatic Discharge Damage” on page 242.
This topic describes:
1.
Packing an EX4300 Switch for Shipping | 613
2.
Packing EX4300 Switch Components for Shipping | 615
Packing an EX4300 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper Networks, you need
to pack the switch securely in its original packaging to prevent damage during transportation.
Before you pack the switch:
613
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