Diagnostic information 2-145
4062
Sensor (mailbox empty) lingering jam service check
Sensor (mailbox empty) static jam service check
Step Check Yes No
1 Check the output option for proper installation.
Is the above component properly installed?
Go to step 2. Remove then
reinstall the output
option
2
Check for obstructions in the media path between the
Sensor (mailbox empty) machine and the media bin.
Is the media path free from obstructions?
Go to step 3. Remove
obstructions.
3
Check the sensor (mailbox empty) for proper operation.
1. Enter the diagnostic mode
2. Select Output bin tests
3. Select Sensor test
4. Select Output bin x
5. Observe the line item “mailbox empty”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 5. Go to step 4.
4
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the
sensor (mailbox
empty).
Go to “5-bin
mailbox sensor
(media bin
empty) removal”
on page 4-91.
Replace the
connection.
5
Perform a print test using the output option.
Does the error continue?
Replace the output
option.
Problem solved.
Step Check Yes No
1 Check the media path for partially fed or jammed media.
Is the media path free from partially fed or jammed media?
Go to step 2. Remove any pre-
staged or jammed
media.
2
Check the sensor (mailbox empty) for proper operation.
1. Enter the diagnostic mode
2. Select Output bin tests
3. Select Sensor test
4. Select Output bin x
5. Observe the line item “passthru”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 4. Go to step 3.
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