Diagnostic information 2-167
4062
Media damage
5
Check the aligner assembly for proper adjustment.
Go to “Alignment assembly adjustment” on
page 4-4.
Does the problem remain?
Go to step 6. Replace the
aligner
assembly.
Go to “Output
cover
assembly
removal” on
page 4-53.
6
Perform a print test.
Does the problem remain?
Contact next
highest level of
tech support.
Problem solved.
Step Check Yes No
1 Check printer installation placement.
Check the installation surface for irregularities.
Check for missing printer foot.
Is the setup surface normal?
Go to step 2. Correct the
installation
placement.
2
Check the media feed.
Remove the media tray assembly.
Properly load media in the media tray assembly.
Properly install the media tray assembly in the printer.
Re-print the defective image.
Does the error continue?
Go to step 3. Problem solved.
3
Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the error continue?
Go to step 4. Problem solved.
Step Check Yes No
Leading edge
Trailing edge