Diagnostic information 2-159
4062
Horizontal stripes (side to side direction)
7
Perform a print test.
Does the problem remain?
Contact next
highest level of
tech support.
Problem solved.
Step Check Yes No
1 Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the error continue?
Go to step 2. Problem solved.
2
Check the media transfer route.
Check the media route for contamination or obstacles.
Go to step 3. Remove
obstacles or
contamination.
3
Check the print cartridge for proper installation.
Is the above component properly installed?
Go to step 4. Inspect, clean
and reinstall
replace the print
cartridge.
4
Check the charge roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
Go to step 5. Replace the
charge roll
assembly.
Go to “Access
door removal”
on page 4-7.
5
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
Go to step 6. Replace the
transfer roll
assembly.
Go to “Transfer
roll assembly
removal” on
page 4-80.
Step Check Yes No
Leading edge
Trailing edge
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