1010 Matrix PRASAR UCS System Manual
A has set Preset Call Forward When Busy or No Reply to the Voicemail.
• Whenever there is a call for A, if the system does not detect a busy signal from A, it waits for the Call
Forward No-Reply timer to expire.
• The system forwards the call to the Voice Mail System.
If A wants to change the Call Forward destination temporarily, then A must set Call Forward from his/her extension.
For detailed instructions, see “Call Forward”. In this case, the Preset option will not be applicable. But as soon as A
cancels Call Forward from his/her extension, the Preset option will be applicable.
• Preset Call Forward cannot be canceled by the users.
• The system supports only single-point Preset Call Forward, which means, if the destination extension
has also forwarded its calls, the call will not follow the forwarding path. For example: Calls for extension
A are forwarded to extension B. Preset Call Forward is also set on extension B with C as the
destination number. In this case, Calls for A will land on B and calls for B will land on C. Calls for A will
not land on C.
• Only one Preset Call Forward Type can be set for each Time Zone. Every new Preset Call Forward
Type set overrides the previous one.
How to configure
The functioning of this feature is controlled by the following parameters: Preset Call Forward configured in the
'Station Advanced Feature Template' assigned to the extension user and 'Call Forward No-Reply Timer'.
When Preset Call Forward No-Reply is set, if required the Call Forward No-Reply Timer needs to be configured.
Configuring Preset Call Forward in the Station Advanced Feature Template
The default Station Advanced Feature Template 01 is assigned to all extension users of the PRASAR UCS. In this
template Preset Call Forward is disabled.
Decide which extensions are to be allowed 'Preset Call Forward'. If you want to allow Preset Call Forward to all
extensions, retain the default Station Advanced Feature Template 01 and configure the Preset parameters.
However, if you want to allow Preset Call Forward only to selected extensions, select another Station Advanced
Feature Template and configure the Preset parameters in that template.
Now, to assign the template to selected extensions, follow these steps:
1. Prepare a Station Advanced Feature Template with Preset Call Forward configured for each time zone.
2. Assign this newly prepared template to the desired extensions.
Refer the topics “Station Advanced Feature Template” for detailed configuring instructions on how to customize a
Station Advanced Feature Template, configure the Preset Call Forward parameters and how to apply this template
on extensions.
Call Forward No Reply Timer
When using Call Forward-No Reply, each extension can set a different Time after which the incoming call on the
extension should get forwarded when there is no reply from the extension. For this, the Call Forward No-Reply
Timer must be configured. By default, this timer is set to 30 seconds.
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