Matrix PRASAR UCS - Forced Answer

906 Matrix PRASAR UCS System Manual
Forced Answer
What’s this?
Extension users can force other extension users to answer their calls when there is no response from the called
extensions.
How it works
Forced Answer can be requested by the calling extension. The calling extension may be an Extended IP Phone.
However, the called extension (being forced to answer) must be an Extended IP Phone.
• Extension user A calls extension user B.
• B’s phone is ringing, but B does not answer.
• A dials Forced Answer feature code.
• The speaker of B’s phone’s is turned on (goes OFF-Hook).
• A may now talk to B.
Forced Answer can be used when the called extension is idle or ringing.
How to configure
To be able to use Forced Answer, extension users must have this feature enabled in their Class of Service for the
time zone. For instructions, see “Class of Service (COS)” and “Station Basic Feature Template”.
How to use
For Extended IP Phone Users
To use forced answer on an extension:
• Dial the desired extension number.
• Press the DSS Key assigned to Forced Answer on Ring Back tone.
OR
Dial 5 on Ring Back Tone.
• The Ring Back Tone stops.
• The called extension’s speaker is turned on.
• You are in speech with the called extension.
• You may talk.
.
You can also dial ‘5’, the feature code for Forced Answer, immediately after dialing the desired extension
number, instead of dialing it during the Ring Back Tone. This way, you can talk to the desired extension
user without waiting for the called extension user to answer your call.