Matrix PRASAR UCS - Holiday Table

Matrix PRASAR UCS System Manual 913
Holiday Table
What’s this?
The Holiday Table feature of PRASAR UCS enables you to configure incoming call management for holidays.
Using the Holiday Table feature of PRASAR UCS you can,
• define the landing destination for incoming calls on trunks on holidays.
• greet callers with customized holiday messages.
• determine the way extensions must work on the holidays.
You can configure a list of holidays in a single table.
How it works
In the Holiday Table, you need define the following:
• The Start and the End Dates and the Time to be considered as Holiday.
• The Time Zone to be considered for operating the time-zone based trunk and extension features
117
during
the Date and Time configured as Holiday. The Time Zone for Holiday can be defined as Non-Working
Hours, Working Hours, or As per Time Table.
If you are using the Voice Mail Auto Attendant as the landing destination for calls, on holidays, you can play
customized greeting messages to callers. For each holiday, you can play a different message.
For example, A company, ABC Ltd., has the following requirements:
• December 23 to December 31, all the employees will be on holiday. The callers must be greeted with a
holiday message.
• January 1 to January 4, few employees will be attending the office.
In this case you must define the following in the Holiday Table:
At Index 1,
•In Start, enter the starting date and time of the holiday in DD-MMM-HH-MM format, that is 23 DEC, 00:00
and in End enter the last date and time of the holiday, that is 31 DEC, 23:59.
•In Time Zone for Holiday, select Non-working hours.
•In Holiday Message select the customized holiday message number. The system will greet the callers
with this message.
117. Trunk Landing Group, Auto-Attendant, DISA are time-zone based features of Trunks configured in the Trunk Feature Template
assigned to trunks. Class of Service, Toll Control, and OG Trunk Bundle Group, are time-zone based features of extensions that
are configured in the Station Basic Feature Template assigned to extensions.