Matrix PRASAR UCS - Page 923

914 Matrix PRASAR UCS System Manual
At Index 2,
•In Start, enter the starting date and time of the holiday in DD-MMM-HH-MM format, that is 31 DEC, 00:00
and in End enter the last date and time of the holiday, that is 4 JAN 23:59.
•In Time Zone for Holiday, select As per Time Table.
•In Holiday Message select None.
After you have defined the above parameters, this is how the feature Holiday Table works,
• On the set date and time, when PRASAR UCS detects a day as a holiday, it checks the configured Time
Zone for Holiday and whether Holiday Message is configured.
• When the Time Zone for Holiday is defined as Non-working hours,
• the system checks for and routes the incoming call on the trunk as per the Trunk Landing Group and
the Auto Attendant defined for the trunk for Non-Working hours in the Trunk Feature Template.
• customized Holiday Message, if configured, is played to the caller. The Holiday message is played in
place of the Welcome message for Non-Working hours.
• Extensions work according to the Class of Service, Toll Control and Outgoing Trunk Bundle Group
assigned to them for Non-working hours in the Station Basic Feature Template.
Similarly, if the Time Zone for Holiday is defined as Working Hours, the system will operate the time-zone based
features of the trunks and extensions according to Working Hours.
• When Time Zone for Holiday is As per Timetable,
• the system routes the call as per the Trunk Landing Group and Auto Attendant defined for the current
time zone in the Trunk Feature Template.
• customized Holiday message, if configured, is played to the caller in place of the Welcome message for
the current time zone.
• extensions work according to the Class of Service, Toll Control and Outgoing Trunk Bundle Group
assigned to them for the current time zone in the Station Basic Feature Template.
Feature Interaction:
Day/Night Mode: You can set the system in Day/Night Mode, even when you have configured the Holiday Table. In
that case, the mode you select, Day (Working Hours) or Night (Non-working Hours) will override the Time Zone you
have selected for Holiday.
Index Holiday Name
Time
Zone for
Holiday
Holiday
Message
Start
(DD-MMM-HH-MM)
End
(DD-MMM-HH-MM)
1 23 DEC 00 00 31 DEC 23 59 Christmas
Holidays
Non-
Working
Hours
01
2 31 DEC 00 00 04 JAN 23 59 Christmas
Holidays
As per
Time
Table