Matrix PRASAR UCS - Trunk Landing Group (TLG)

Matrix PRASAR UCS System Manual 1181
Trunk Landing Group (TLG)
What’s this?
A Trunk Landing Group is a group of extensions on which incoming calls on a particular trunk are landed.
Trunk Landing Groups are formed for efficient call management. Generally, incoming calls on a trunk are landed on
the Operator extensions. However, when several trunks are interfaced with the system, it becomes difficult for the
operator to answer all calls efficiently. Trunk Landing Groups relieve the Operator to a great extent, as the incoming
calls get distributed among several extensions.
How it works
• A Trunk Landing Group (TLG) is a “Routing Group”.
• You can configure as many as 96 TLGs. Each group is numbered from 01 to 96.
• A maximum of 32 extensions — SIP Extension, Virtual Extensions, OGTB or Voice Mail Auto Attendant—
can included in each Trunk Landing Group.
To use the Gateway Application of PRASAR UCS, select OGTB as the station.
• For each group that you create, you can do the following:
• set the Sequence in which the extensions in the group should ring, by selecting the member extensions
in a sequence from 1 to 32.
• set the Time for which each extension in the group should ring, by setting the Ring Timer (default: 15
seconds).
• set each extension to ring continuously till the call matures by enabling Continuous Ring (default:
disabled).
When Continuous Ring is enabled, once a extension receives a ring, it rings continuously till the call
matures. The extension continues to ring even as other extensions in the group are hunted.
If the call is not answered even after the last station in the group has been hunted, the system will loop
back and start hunting from the first station, all over again.
• have a number of extensions in the group ring simultaneously by enabling Continuous Ring on these
extensions and setting the Ring Timer for these extensions to ‘00’ seconds.
• set equal distribution of incoming calls on all extensions in the group, by enabling Rotation for the entire
group (default: disabled).
When Rotation is enabled on a TLG, for each new call on a trunk, the system will land the call on the
extension next to the one that received the last call.
When Rotation is disabled in a TLG, for each new call on a trunk, the system will land the call on the
first free extension of the TLG.