Matrix PRASAR UCS - Presence

Matrix PRASAR UCS System Manual 1003
Presence
What's this?
Presence is an important UC feature as it helps you to know the availability status of other users. Depending on the
status of users you can decide whether to initiate a conversation or find an alternative way to contact the desired
user.
For example, an extension user may want to leave his desk for an indefinite period, but does not want to use Call
Forward or set Do Not Disturb. He wants to indicate to callers about his absence. Similarly, extension users who
are present at their desk may want to hide their presence from other users; or they may want to show their current
activity to the other extension users like they are Busy, or are away from their desks, or on the phone with someone
on another call, etc.
With the Presence feature of PRASAR UCS, extension users, including the Operator, can 'publish' their presence
to callers from other extensions. By doing so, they can indicate to the other extensions about their availability.
In the same way, the Presence feature allows extension users to view the 'Presence' status (availability) of the
extensions that they want to call, before making the call or when their call is not answered.
How it works
Publishing Presence
Any SIP Extension User can 'publish' their presence by setting any of the messages listed in the following on their
phone, by dialing the access code for this feature.
SIP Extension users who want to publish their presence have two options:
• Using the PUBLISH feature supported by the SIP Client.
• Using the feature access code for Publish Presence supported by PRASAR UCS.
The first option requires the parameter 'PUBLISH' to be enabled in the SIP Extension Settings. Refer
“Configuring SIP Extensions”. By default, this parameter is disabled.
Publishing Presence Messages
1. Absent: When an extension user sets 'Absent' as the message, all incoming internal as well as external
calls will be blocked from landing on his/her extension.
When any other extension user calls this extension, the text message 'User Absent' will appear on the
caller's phone display.
If the extension phone that has set 'Absent', the letter 'A' appears on the phone's display to indicate
absence.
The letter 'A' disappears when the extension user sets a presence message other than 'Absent'.