Matrix PRASAR UCS - Preset Call Forward

Matrix PRASAR UCS System Manual 1009
Preset Call Forward
What's this?
PRASAR UCS supports the Preset Call Forward. This feature is useful when Call Forward is not set by users, as
their calls will automatically be forwarded to the selected destination. This feature is independent of the Class of
Service assigned to the extension users.
Preset Call Forward options can be configured for each time zone by the SE only. The calls will be forwarded to the
selected destination— Voicemail, Extension or Department Group as per the Preset Call Forward type selected.
If users set Call Forward from their extensions, it will have a priority over Preset Call Forward. When the users
cancel Call Forward from their extensions, the Preset Call Forward option will be applicable automatically.
The Preset Call Forward feature of PRASAR UCS offers the following forwarding options:
• When Busy - Calls are forwarded to the destination phone number only when the called party's phone is
busy.
• When No Reply - Calls are forwarded to the destination phone number only when the called party does
not answer the phone. The default time is 30 seconds for all extensions and can be changed by
customizing the Call Forward No-Reply Timer.
• When Busy or No Reply - Calls are forwarded to the destination phone number when the called party's
phone is either busy or does not reply.
How it works
A has set Preset Call Forward When No Reply to the Voicemail.
• The system waits for the Call Forward No-Reply Timer to expire and forwards all incoming calls to A’s
Voicemail.
A has set Preset Call Forward When Busy to B’s extension.
• The system forwards the call for A to B on detecting Busy signal from A.
B has set Preset Call Forward-No Reply on A and A belongs to a Department Group.
• The Preset Call Forward request will be served and the call will land on A.
If the Ignore call forward set by member extension, when call is routed on Routing/Dept. Group option is
enabled in System Parameters, then Preset Call Forward request will not be served. See “System
Parameters” for more information.
A has set Preset Call Forward to Department Group.
• The system forwards the call for A to the Department Group. The free member in the group answers the
call.