Matrix PRASAR UCS - Emergency Calls (911) - Reporting to PSAP

838 Matrix PRASAR UCS System Manual
Emergency Calls (911) - Reporting to PSAP
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Make sure:
• you have selected the Region as USA or Canada.
• In the Emergency Table for the Number 911, you have assigned the outgoing trunk bundle group with
only SIP Trunks. For instructions, see “Configuring Emergency Number Dialing”.
If you are using the system in the Hospitality mode, to dial the Emergency Number 911, you must purchase
the Hospitality E911 license. For details, refer “License Management”.
The PRASAR UCS allows you to assign Customer Emergency Services Identification (CESID) number to each
extension user. When the user dials the Emergency number 911, the system sends the caller’s CESID number to
the network and the call is routed to the Public Safety Answering Point (PSAP).
The PSAP stores information, such as name, location, and CESID number of the users in an Automatic Line
Information (ALI) database. The PSAP uses the CESID number that you have assigned to an extension to locate
the user's information in the ALI database. Hence, the PSAP can provide user’s the desired service without delay.
The CESID numbers are provided by the Service Provider. In case these are not provided, you can assign
DDI numbers to extension users. See “Direct Dialing-In (DDI)” to know more.
Configuring CESID List using Jeeves
• Login as System Engineer.
• After you have selected the Region and configured the Emergency Number table.
• Under Configuration, click Emergency.
• Click CESID.
• The list of Extension Number and Extension Name of the users appear as configured by you.
• For each Extension Number assign the CESID Number and enter his/her Location.
The CESID Number can a maximum of upto 12 digits and the Location can be a maximum of upto 18
alphanumeric characters.