768 Matrix PRASAR UCS System Manual
Conversation Recording
What's this?
Conversation Recording allows extension users to record their talk with other extension users or external parties,
after or without informing the opposite party.
This feature can be used to record verbal agreements, important discussions, instructions, interviews, client
requirements, take or place orders, etc.
Extensions must have a mailbox assigned to them for recording conversations. This feature will work only if a VMS
channel is available.
PRASAR UCS supports recording of 20 calls simultaneously.
• Use this feature in accordance with the local laws.
• Matrix Comsec is not responsible for any mis-/abuse of this feature by users.
• On SIP extensions, PRASAR UCS supports Conversation Recording using INFO Message. For a list of
IP phones on which this feature has been tested, see “PRASAR UCS Features tested on IP Phones of
different Brands”in the Appendix.
• It is not possible to pause the Conversation Recording in SIP Extension. So, when SIP Extension puts
the call on hold and then retrieves the call then for the hold duration, silence will be recorded in the
recorded file.
How it works
A and B are extensions. Both are assigned a mailbox each.
C and D are external parties.
• A calls C.
• C answers the call.
• A presses the Transfer Key.
• C is put on Consultation Hold.
• A dials the command for Conversation Recording.
• The system sends a string of digits to the Voice Mail System to initiate Conversation Recording.
• A and C are in speech again.
• The conversation recording starts in A's mailbox. The system plays beeps, if Conversation Recording
Beeps are enabled.
• A or C disconnects the call.
• Conversation recording ends.
• A can listen to the recorded conversation by invoking the Voice mail feature.
The same is repeated when B calls A. As both have mailboxes assigned, both can record the conversation.
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