1050 Matrix PRASAR UCS System Manual
Routing Group
What’s this?
Routing Group is a group of extensions used for landing incoming calls as a Trunk Landing Group, as Alarm
Notification Routing Group, as Floor Service Group and as Department Group
How it works
PRASAR UCS supports the formation of 96 Routing Groups. In each group you can have upto 32 members.
The member of a Routing Group can be SIP Extensions, Virtual Extensions, Voice Mail Auto Attendant and
Outgoing Trunk Bundle Group.
These groups can be used:
• as Trunk Landing Groups to route incoming calls.
• as Alarm Notification Routing Groups to server Alarm Notifications.
• as Floor Service Groups to provide Floor Service.
• as Department Groups to route incoming calls to a particular department.
This is how a Routing Group works,
• There is an incoming call on SIP Trunk1.
• Routing Group 1 is assigned as the Trunk Landing Group for SIP Trunk1. The Routing Group has
extensions 2001, 2002 and 2003 as landing destinations.
• By default incoming calls will be placed on the members in rotation, that is first call on 2001, second call on
2002 and so on.
If you want incoming calls to be placed on extension 2001 always, you must disable Rotation.
• By default, an incoming call will be placed on 2001. 2001 rings for the duration of the Ring Timer, if the call
is unanswered the system re-directs the call to 2002 and so on, till the call is answered.
If you want all the extensions to ring continuously till the call is answered by any member, you must enable
Continuous Ring. 2001 will continue to ring even as the system hunts for other extensions in the routing
group to land the call. If the call still remains unanswered, the system will return the call to 2001 once
again.
• In this way the system places the incoming calls on the member extensions in a Routing Group till the call
is answered.
If you have selected Voice Mail Auto Attendant or OTBG as members in a Routing Group, the parameters
Ring Timer and Continuous Ring are not applicable.
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