Matrix PRASAR UCS System Manual 847
Emergency Dialing
If you are using the system in the Hospitality mode, to dial the Emergency Number 911, you must purchase
the Hospitality E911 license. For details, refer “License Management”.
What's this?
The PRASAR UCS supports dialing of Emergency number immediately without any blocking.
When an extension user dials an Emergency number, the system will hunt for a free trunk from the outgoing trunk
bundle group selected for the emergency number. See “Configuring Emergency Number Dialing”.
The system will not apply any of the following on the extension dialing the Emergency number:
• Toll Control (Allowed Denied Numbers, Dynamic Lock)
• Call Budget (even when call budget is consumed)
• Call Duration Control
• Automatic Number Translation
The system will allow the extension to dial the Emergency number even in the following conditions:
• the extension is in Off-Hook state.
• the extension is in Standby Mode.
• the extension has grabbed the trunk line using Trunk access code.
• the call state is in any state: Ringing, Busy, Error, Confirmation.
• the keypad of the extension phone is locked.
Emergency Numbers will always be out dialed through the OGTBG you have selected for the numbers. In this
case, the number will be dialed only from the trunk you have grabbed.
Emergency Number will not be out dialed in the following cases:
• If the SIP trunk through which the number is to be routed is disabled.
• If the NX DBM VOCODER64 module is not detected.
Emergency dialing will not work if Mains Power to the PRASAR UCS fails.
How to configure
The Emergency numbers are fixed as per the Region where PRASAR UCS is installed, you can add emergency
numbers, as required. For instructions, see “Configuring Emergency Number Dialing”.
How to use
To dial an Emergency number,
• Go Off-Hook
• Dial the Emergency Number
OR
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