Matrix PRASAR UCS - Call Pick up

Matrix PRASAR UCS System Manual 685
Call Pick Up
What's this?
Call Pick-Up allows extension users to answer calls ringing on other extensions from their own extension; without
physically going to the ringing extensions.
Extension users can 'pick-up' both internal and trunk calls ringing on other extensions.
As extension users can answer calls of their colleagues or co-workers without physically going to their extensions,
this feature ensures that all incoming calls are answered.
PRASAR UCS offers two types of Call Pick-Up:
• Call Pick Up-Group - extensions are assigned to Pick-Up Groups. Any extension in a Pick-Up Group can
answer calls ringing on other extensions within the same group only.
• Call Pick-Up Selective - calls ringing on any extension of the system can be answered.
• On SIP extensions, PRASAR UCS supports Call Pickup-Selective and Call Pickup-Group using
Temporary Subscription. For a list of IP phones on which this feature has been tested, see “PRASAR
UCS Features tested on IP Phones of different Brands” in the Appendix.
• PRASAR UCS will send only first 3 ringing call's information in NOTIFY message to the SIP Extension,
which has requested Group Call Pickup. This feature has been supported in SIP Phones of CISCO and
POLYCOM.
• SIP Extension which has subscribed for BLF of SIP Extension of PRASAR UCS, the PRASAR UCS will
send information for the call present in the first call loop only.
How it works
Call Pick-Up Group
• Extensions must be assigned to Call Pick-Up Groups.
• As many as 99 such groups may be formed.
• Each group is assigned a number 01 to 99
• For example, extensions 2007, 2008, 2009, 2010. 2011, 2012, 2013 are assigned to Pick-Up Group
number 03.
• When an extension in this group rings, any extension in the group can pick up the call by dialing the
feature access code for “Call Pick-Up Group” (default: 4).
• The ringing extension should be in the same Pick-Up Group.