1012 Matrix PRASAR UCS System Manual
Priority
What’s this?
Priority is the precedence given to certain trunks and extensions over others in being answered by the destination
extension.
When Priority is assigned to trunks and if there are incoming calls on multiple trunks at the same time, the call on
the trunk with highest priority will be answered by the landing destination extension/Operator first.
When Priority is assigned to Extensions, calls from extensions with highest priority will have precedence in landing
on the destination extension.
You can set priority levels from 1 to 9 as given in the table below.
Highest Priority can be assigned to Extensions of important or higher ranking persons in an organization; for
example, calls from senior managers or top executives in an organization can be allowed to be answered first by
the destination extension.
Highest Priority can be assigned to particular Trunks, such as special or private trunk lines, trunk lines dedicated as
help lines or emergency trunks, or trunks designated as hotlines, so that when there are incoming calls on different
trunks at the same time, the call on these trunks gets answered first by the destination extension.
Priority can be assigned to both trunks as well as extensions.
Priority Level Meaning
1 None
2 Lowest
3 Lower
4 Low
5 Normal
6Medium
7 High
8 Higher
9 Highest
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