Matrix PRASAR UCS - Call Forward

650 Matrix PRASAR UCS System Manual
Call Forward
What's this?
During a typical workday, it is common for people in an organization to move from one place to another. For
instance, a manager might go on the production floor or remain in the conference room for a few hours; a field
engineer may spend half of the day on site. So, they need to be able to attend their calls even when they are not
present at their desks. The 'Call Forward' feature of PRASAR UCS ensures this.
Using this feature, calls landing on an extension can be forwarded to another extension, an external number, Voice
Mail, or a Department Group. This way, extension users can ensure that callers can reach them and that they do
not miss calls when they are not present at their desks.
You can also set Call Forward for all the extensions from the SA Mode. See “Settings Call Forward for All
Extensions using SA Jeeves”.
The Call Forward feature of PRASAR UCS offers the following forwarding options:
• Unconditionally - calls are forwarded to the destination phone number automatically without waiting for a
response from the called party's phone.
• If Busy - calls are forwarded to the destination phone number only when the called party's phone is busy.
• If No Reply - calls are forwarded to the destination phone number only when the called party does not
answer the phone. Each extension can set a different time after which the call should be forwarded, in
case of no reply. The default time is 30 seconds for all extensions and can be changed by configuring the
Call Forward No-Reply Timer.
• If Busy or No Reply - calls are forwarded to the destination phone number when the called party's phone
is either busy or does not reply.
• Dual Ring - when calls are forwarded to another phone number. Both phones, that is, the source phone
(whose calls are forwarded) as well as the destination phone (on which call is forwarded) will ring and the
user can answer from either extension.
Dual Ring is useful to users who may have to be present frequently at two different places. As it is
cumbersome to forward the calls from one extension to another and cancel it repeatedly, extensions users
can set Dual Ring, so they can attend to their calls at either place they are present.
If you do not want to set/cancel Call Forward manually, you can set Preset Call Forward. Call will be
forwarded automatically to the selected destination according to the type of Preset Call Forward set.
You can set a different type of forward and destination for each time zone. To know more, see “Preset Call
Forward”