704 Matrix PRASAR UCS System Manual
Call Taping
What's this?
Call Taping allows extension users to record the telephone conversations they have with other extensions or
external numbers, without the opposite party coming to know about it.
Feature is useful for keeping records of important conversations. This feature will work only if a VMS channel is
available.
Call Taping can be done for:
• Incoming and outgoing external calls.
• Incoming and outgoing internal calls.
PRASAR UCS supports tapping of 20 calls simultaneously in a 3-Party Conference. Calls can be taped either in the
extension user’s personal mailbox or a common mailbox assigned to this feature. The taped calls are stored along
with the call details, that is, the time and date of the call, the calling number and the called number. If calls are taped
in a common mailbox, only the extension users having access to the common mailbox can retrieve and listen to the
recorded conversations.
To be able to record external incoming and outgoing calls,
• a list of phone numbers (both incoming and outgoing) must have been programmed in Number List-
Incoming Calls and Number List- Outgoing Calls respectively, in the Station Advanced Feature
Template.
• Call Taping must be enabled in the Trunk Feature Template assigned to the trunk used for making/
receiving external calls.
Incoming calls without Calling Line Identification (CLI) can also be taped. For this, the check box Tape calls
coming without CLI must be enabled in the Station Advanced Feature Template assigned to the extensions.
To be able to record internal calls, the Call Taping for Internal Calls check box must be enabled must be enabled
in the Station Advanced Feature Template assigned to the extension.
• Use this feature in accordance with the local privacy laws.
• Matrix Comsec is not responsible for any mis-/abuse of this feature by users.
How it works
A and B are extensions. Both have Call Taping parameters configured in the Station Advanced Feature Template
assigned to them. Also, the trunks assigned to both the extensions for making outgoing calls have Call Taping
enabled.
C and D are external parties.
E is the mailbox extension where the taped calls are recorded.
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