Matrix PRASAR UCS - Page 714

Matrix PRASAR UCS System Manual 705
A calls C
• The system matches the dialed number with the numbers in the Number List - Outgoing Calls. The
system finds a match.
• When speech is established, the system starts recording the conversation between A and C automatically
in E's mailbox.
• Call Taping Beeps will be played to A and C, if Play Beep when Raid/Call Taping/Conversation
Recording starts is enabled in the System Parameters.
D calls B
• The system matches the incoming number with the numbers in the Number List-Incoming Calls.
• On finding a match, when speech is established, system records the speech between D and B in E's
mailbox.
• Call Taping Beeps will be played to D and B only if Play Beep when Raid/Call Taping/Conversation
Recording starts is enabled in the System Parameters.
• If an incoming call does not have any CLI, the system checks the check box Tape calls coming
without CLI under the Call Taping in Station Advanced Feature Template assigned to the extension.
• If the check box is enabled, all calls without CLI are taped.
A calls B
• The system checks if the Call Taping for Internal Calls is enabled under the Call Taping in Station
Advanced Feature Template assigned to A.
• If the check box is enabled, the system records the speech between A and B in E's mailbox.
• Call Taping Beeps will be played to A and B only if Play Beep when Raid/Call Taping/Conversation
Recording starts is enabled in the System Parameters.
• If the check box is disabled, the speech between A and B will not be recorded.
• The same is done when B calls A. The speech will be recorded in E's mailbox.
To listen to the conversation, A and B must have access to the mailbox of E.
During Call Taping, if the user puts the call on Consultation Hold and access the feature — Call Transfer/
Conference/ Call Park/ Call Toggle, then in this case, the conversation after the call is put on consultation hold will
not be taped. However, the system will start tapping this call again once it is transferred to the respective user.
For example, consider F and G are in a two-party speech, and during the ongoing conversation, F wants to speak
to H. So, when G puts the call of F on consultation hold and speaks with H, the conversation between G and H will
not be taped. Call taping will be resumed again, after the call is transfered to H, that is, the conversation between F
and H will be taped.
You can save the taped conversation either in Personal Mailbox or in a Common Mailbox. If you select Personal
Mailbox, the taped conversations will be saved in each extension user’s Personal Mailbox.
In you select Common Mailbox, you can save the taped conversation either in a single file or in individual files as
per your requirement.