332 Matrix PRASAR UCS System Manual
Configuring 'Operator'
Users understand the term 'Operator' as a person who handles multiple simultaneous calls and functions as the link
between callers and called parties.
For the system however, an 'Operator' is a Routing Group; a group of extensions to which calls made by extensions
by dialing '9' are to be landed. This also includes Auto Attendant calls on trunks during which the caller dials '9'.
Depending on the size of the Enterprise and the amount of call traffic to be managed, more than one Operator may
be employed. Also, it is not uncommon to have different Operator extensions according to the time of the day. For
instance, during working hours calls may be handled by the Receptionists or Front Desk Personnel, whereas during
non-working hours, calls may be handled by the Security Personnel.
To meet this requirement, PRASAR UCS offers configuration of up to 20 different Operators (Routing Group).
However, at a time, only one Operator can be assigned to the extensions and trunks.
Each 'Operator' is assigned a Routing Group for the Time Zones - Working Hours, Break Hours and Non-Working
Hours.
Each 'Operator' is assigned a Time Table, which defines the Working Hours, Break Hours and Non-working Hours
for a week. The system follows this Time Table to assign a Routing Group as 'Operator' according to the current
Time Zone.
Configuration of 'Operator' involves the following steps:
1. Configuring Routing Groups as 'Operator': A routing group may be made up of one or more than one
extensions, depending on user requirement. If the user requires only one extension as 'Operator', include
only one extension as member in the Routing Group for Operator. If the user requires five extensions as
'Operator', create a Routing Group of the five desired extensions to be used as 'Operator'.
If the user requires Time-Zone based 'Operator', then prepare a different routing group for each Time
Zone. If the user requires the same Operator for all Time Zones, use the same Routing Group number in
all Time Zones.
2. Configuring a Time Table for Operator: This is applicable only when Operator extensions are different
for different Time Zones.
Define the Time Table to be followed for the Operator selection. The Time Table may be the same as the
Time Tables assigned to trunks and extensions of the PRASAR UCS or may be configured to match with
the timings of the persons who work as Operators. For example if Operators in the Enterprise are working
in shifts, the Time Table can be configured to match their timings.
3. Assignment of 'Operator' to Extensions: SIP Users and Virtual Extensions of the PRASAR UCS can be
assigned to an 'Operator' in their Station Basic Feature Template.
All extensions may be assigned to the same Operator, or different groups of extensions may be assigned
to different Operators, so that call management is more efficient.
Operator 1 is the default in the Station Basic Feature Templates. If you want to assign different extensions
to different Operators, you must program separate Station Basic Feature Templates with a different
Operator for each extension group.
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