Matrix PRASAR UCS System Manual 333
4. Assignment of 'Operator' to Trunks: Trunks are also assigned an 'Operator', so that when a caller dials
'9' using Voice Mail Attendant, the call is routed to the Routing Group defined as Operator for the trunk for
a particular Time Zone. For example, the during working hours, a caller on trunk 01 dials '9', the call lands
on 3001; when a caller on trunk 01 dials '9' during non-working hours the call lands on 3003 and when the
caller dials '9' during break hours the call lands on 3002.
Similarly, it is also possible to assign different Operators to different trunks.
Decide the number of Operators to be configured on the basis of the user's requirement.
Configuring Operator using Jeeves
• Login as System Engineer.
• Under Configuration, click Routing Group.
• Select a Routing Group Number from 1 to 96, you want to program for Operator. By default, Routing
Group 32 is assigned to Operator. You may configure this group, or select another one.
• For each Group you must configure the following:
• Configure the Name you wish to assign to the Routing Group.
• Select the Rotation check box to enable rotation of calls in the routing group which has multiple
'member' extensions. When enabled, each fresh call will land on the extension which is next to the one
that received the last call. This ensures equal distribution of incoming calls to all the destinations within
the routing group. The option is not relevant if the routing group has only one member extension.
• If any member extension rejects an incoming call and the system again checks the routing group
sequence, you can allow or restrict placing the same call on this extension. Select the When member
rejects the call, place the call again check box, if you want the system to place the call again on the
extension.
• To configure Members in the Group,
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