Matrix PRASAR UCS - Floor Service

Matrix PRASAR UCS System Manual 899
Floor Service
What's this?
The Floor Service feature allows you to provide a common access code to extension users which they can dial to
call floor service.
Essentially a hospitality feature, Floor Service is also useful in offices. Floor service can be any administration or
service department in the building, such as a stationery room, back office, backroom, photocopy/ mail room,
secretarial assistance, concierge/janitor, Storeroom.
Just as all extension users can reach the Operator by dialing the common access code '9', they can reach the floor
service by dialing a common access code, '38'. This is the default Floor Service access code, for all geographical
regions where PRASAR UCS is installed.
This feature can be used in:
• Multi-storied buildings, which have floor service (pantry, mail sorting, house keeping, janitor, coffee room,
refreshment area) for each floor. The PRASAR UCS can be programmed to land calls made by extension
users dialing the common access code '38' on the floor service extensions of their respective floors.
• Offices that have a centralized floor service, instead of one on each floor. The PRASAR UCS can be
programmed to land calls made from all extension phones by dialing '38' on the common floor service
extensions.
This feature requires a license. To use this feature you must purchase the license for Hospitality. Refer the
topic “License Management” to know more.
How it works
For example, Midas Towers houses different departments on each floor. Each floor has Floor Service.
Extensions 2001 to 2010 are on the first floor, 2011 to 2020 on the second floor, and 3001 to 3010 on the third floor.
The floor service extensions are numbered as 2012 on the first floor, 2022 on the second floor and 3012 on the
third floor.
With the Floor Service programmed for each floor, when the extension user 2001 dials '38', the call will land on the
service extension 2012, assigned to room service on the first floor. Similarly, when the extension user 3008 on the
third floor dials '38', the call will land on the service extension 3012 on the third floor.
If Midas Towers had a single floor service extension 2012 for all floors, with Floor service programmed, calls made
from all extensions by dialing '38' would land on extension 2012 only.
How to configure
Programming the Floor Service feature involves the following steps:
1. Creating a routing group for each floor. Include Floor service extensions of a floor in a routing group
prepared for that floor.