844 Matrix PRASAR UCS System Manual
Emergency Detection and Reporting
If you are using the system in the Hospitality mode, to dial the Emergency Number 911, you must purchase
the Hospitality E911 license. For details, refer “License Management”.
What’s this?
When an emergency call is made from an extension, the system dials out the number using any of the free trunks
selected for routing Emergency Numbers. Since the number is dialed out by the System, the Emergency Service
that attends to the call will be able to locate the System, but not the extension that made the call.
Similarly, the Operator too has no way of knowing which extension made the call, thus making it difficult to quickly
reach and provide help to the extension that made the emergency call.
With the Emergency Detection and Reporting feature, the Operator can know from which extension the emergency
call is being made. Whenever an Emergency call is made by an extension user, the system detects and reports it to
the Operator extension.
How it works
When an extension of PRASAR UCS makes an emergency call by dialing an Emergency Number:
• The system hunts for a free trunk in the OGTBG selected for routing the emergency number, and dials out
the number from a free trunk.
• Simultaneously, the system informs the Operator by ringing on the Operator extensions for the duration of
the Emergency Reporting Call - Ring Timer (configurable; default: 10 minutes).
• If Operator has an Extended IP Phone, it will ring continuously, and an emergency message will be
displayed on the LCD.
The emergency message shows the number of the extension which has made the emergency call, in this
case, extension 2003.
• To acknowledge the Emergency call the operator must press the enter key. The acknowledged Emergency
calls are logged into the System Activity Log.
M on 2 1 MA R 1 0 : 3 8
3002 Reception 2
2003 Emergency
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