492 Matrix PRASAR UCS System Manual
Recording Voice Messages
The VMS of PRASAR UCS supports voice messages for different functions, which are broadly classified as:
• System Greetings: These messages are played to the caller when a new call lands on the VMS. Callers
are greeted according to the time of the day - morning, afternoon, evening (Time Zone). You can
customize the Time Zones as per your requirement. For detailed instructions, see “Greeting Message
Time”. A different System Greeting can also be played to callers on holidays.
System Greetings are played to callers when the VMS Auto Attendant feature is enabled on trunks.
• Personal Greetings: These messages are played to callers when they are diverted to the extension
user’s mailbox to leave a message. Extension users can record personal mailbox greeting messages of
their choice.
• Conditional Greetings: These messages are played to callers when they are diverted to the extension
user’s mailbox for certain conditions—busy, no reply or unconditional/unregistered Call Forward.
Extension users can record a different message for each condition.
• Welcome Messages: These messages are played to callers who call the VMS. Welcome messages help
the callers navigate through the VMS. Welcome messages are played according to the time of the day,
that is, the Time Zone programmed in the system.
Welcome Messages are played to callers when the VMS Auto Attendant feature is enabled on trunks.
• Holiday Messages: These messages are played to callers who call the VMS on a Holiday. These
messages are played in place of the Welcome messages and help the callers navigate through the VMS.
A different message can be played for each holiday.
Holiday Messages are played to callers when the VMS Auto Attendant feature is enabled on trunks and
the Holiday Table is configured.
• Prompts/Responses: These are voice guidance messages that are played to the caller in response to the
action taken (that is, when the caller dials a digit).
For all of these message types, audio files containing the appropriate recorded voice guidance messages are
loaded in the configuration of the VMS. The VMS plays the messages related to the function it is performing.
For example, if Voice Mail Auto Attendant (the VMS Auto Attendant feature) is enabled on a trunk, the VMS plays
messages relevant to the Voice Mail Auto Attendant Menu programmed for the current Time Zone. This helps the
caller navigate through various options as the VMS plays the related message, as explained below:
• The VMS plays the default System Greeting and Welcome message to the caller according to the time of
the day, e.g.: “Good Morning”. “Welcome! Please dial the extension number or To dial by name press ‘6’,To
leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further assistance press ‘9’, To
disconnect the call press ‘#’ (hash)”.
• As the caller navigates, the VMS plays the pre-recorded voice messages related to the particular option
selected by the caller. If the caller dials 6 to dial by name, the VMS plays relevant voice message, e.g.:
"Please enter first three letters of the name" and then plays “More than one match found. Matching Names
will be played one by one. To Select the name press ‘1’, to Skip the name press ‘2’, To Repeat the last
name press ‘3’.”
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