Matrix PRASAR UCS - Page 502

Matrix PRASAR UCS System Manual 493
• If the caller dials 1 to select the name, the VMS plays the prompt: “To confirm press ‘1’, to Re-enter press
‘2’.”
• If the caller dials 1 the VMS transfers the call as per the transfer type assigned to the selected station.
In the same way, when you set a voice guided alarm, the VMS plays the alarm-related voice prompts, like: “Enter
the time, HH MM in twenty four hour format”. Thus, for every voice mail related function or feature, the VMS plays
the appropriate voice message.
The VMS gives you the option of either using the default voice guidance messages uploaded in the internal Pen
Drive, or recording custom messages that better suits your purpose.
All VMS default voice messages are in English only. If you want, you may record voice messages in your local
language.
No special programming is required for using the default voice messages. However, if you want to use custom
messages, you must first:
• record the message (Greetings, Welcome Messages, Holiday Messages, Voice Guidance prompt).
• upload the new recorded message file in the VMS configuration.
Recording Voice Messages
When you record messages of your choice, consider these important points:
• The custom messages must be in wav format.
• Make sure the message files have the following attributes:
• Audio Format: CCIT u-law
• Channel: 1 (mono)
• Sampling Frequency: 8 KHz
• Audio Sample Size: 8 bit
• You must record the custom messages from an external source.
• You must verify the message and then these messages must be uploaded on to the VMS configuration
files.
• Extension users can record their personal mailbox greetings on their own. Refer the topic “Recording
Personal Greetings” to know more.
• Extension users can record the conditional greetings on their own. Refer the topic “Recording Conditional
Greetings” to know more.
Uploading Custom Voice Messages
As mentioned earlier, when you record voice messages from an external source, make sure that:
• The audio file is recorded in the prescribed format (.wav) and attributes.
• The PRASAR UCS is connected to a computer (standalone or LAN).
• You can upload a single prompt or the entire folder. For detailed instructions, see “Prompts Management”