Matrix PRASAR UCS - Music on Hold (Moh)

Matrix PRASAR UCS System Manual 973
Music on Hold (MoH)
What’s this?
The music played to extension users and external callers who are put on hold is called Music on Hold (MoH).
How it works
PRASAR UCS plays the default MoH to the hold party.No special programming is required for using the default
MoH.It is automatically played to the hold party.
You can also upload the customized MoH.The customized MoH may be a piece of music or voice message
(recorded from the external source).The message may contain any promotional information about your company or
services provided by your organization, etc.
MOH will not be played, if the RTP Mode is set as RTP Relay or Direct RTP and none of the selected MoH
Vocoder Preference is negotiated. For details, refer to “Configuring VoIP Parameters”.
How to configure
You can record a piece of music or a message of maximum 4 minutes using an external source. For details on how
to record a voice message, refer “Recording Voice Messages”.
You can upload this recorded message from MOH Management. The MOH file must be a .wav file.
Refer “Uploading/ Downloading MoH” for instructions on uploading the MOH file.
• The default MOH file will be over-written with the new uploaded MOH file.
• If the option Routing Group is selected as the Alarm Notification Type for an extension, when the
extension goes Off-hook to answer an alarm call, and the extensions in the Routing Group for Alarm
Notification are busy, Music-on-Hold will also be played to the extension answering the alarm call.
• If your SIP Extension supports multiple call appearance and you want the system to play MOH to
internal callers, when your extension is busy, enable the Play MOH to Queued Internal Calls on SIP
Extension check box in “System Parameters”. As soon as your extension is free, Ring Back Tone will
be played to the caller.