Matrix PRASAR UCS System Manual 1229
Call Transfer Types
What’s this?
The VMS Auto Attendant answers calls of external callers and extension users (referred to here as ‘callers’) and
transfers the call to the extensions according to the Call Transfer type set for the extension.
You must configure the Call Transfer Type in the Call Transfer Profile assigned to the extension. Different Call
Transfer Profiles can be assigned for Working, Break and Non-working hours.
The VMS Auto Attendant offers the following types of Call Transfers:
• Blind: When the caller dials the extension number, the VMS Auto Attendant transfers the call on the
extension without checking whether it is busy or free.
• Wait for Ring: When the caller dials the extension number, the VMS Auto Attendant waits for the
extension to start ringing and then transfers the call.
• Wait for Answer: When the caller dials the extension number, the VMS Auto Attendant transfers the call
when the extension answers (goes OFF-Hook).
• Screened: The VMS Auto Attendant prompts the caller to record his/her name. It puts the caller on hold
and places the call on the desired extension. If the extension is free and answers the call, the VMS
announces the caller’s name to the extension user and prompts the extension user to choose whether or
not to speak to the caller. If the extension user chooses to talk, the VMS transfers the call.
• None: When the caller dials the extension number, the VMS Auto Attendant transfers the call to the
desired extension users mailbox directly.
How to configure
Call Transfer Type must be configured in the Call Transfer Profile assigned to each extension. For instructions,
refer “Call Transfer Settings” in “Extension Voice Mail Settings” and “Call Transfer Profile”.
For calls received on trunks the VMS Auto Attendant transfer the call as per the configuration in “Auto-Attendant
Settings” in “Voice Mail Auto-Attendant Menu”.
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