Matrix PRASAR UCS - Call Park

676 Matrix PRASAR UCS System Manual
Call Park
What is this?
Call Park allows you to place a call on Hold, so it can be retrieved from the same or another extension of the
system.
A call is 'parked' when the extension user temporarily places the call into a location in the system called 'Orbit'. The
user can attend to other calls. The parked call can be retrieved on completion of the current call by dialing the Orbit
number.
Call Parking is useful in offices housed in different parts of a building or multi-storied offices. It is useful in situations
like:
• the person who picked up the call is not the desired called party or the desired party is at an unknown
location. The person who picked up the call can then either go to find the desired called party or call other
numbers to find him/her. When found, the desired called party can pick up the call from the same or any
extension by dialing the Orbit number.
• the person who picked up the call may have to go to another part of the office to look up a file or consult a
colleague. The person can park the call and continue the conversation from the other part of the office.
• the person who picked up the call is an Operator. The Operator needs to handle many calls on a daily
basis. It becomes difficult to know the available free orbit or to remember the orbit number after parking the
call. In such cases, the Operator can assign a separate DSS key for each General Orbit. The availability of
the orbit will be indicated by the LED of the assigned DSS key. Thus, the Operator can now easily park or
retrieve the call by pressing the DSS key.
PRASAR UCS offers two types of Call Park facility:
• Call Park-General Orbit: The calls can be parked either manually or automatically in the General Orbit.
The calls parked in the General Orbit can be retrieved from any extension including your own extension.
General Orbit number can vary from 2 to 9.
• Manual Call Park: The extension user can park calls in any of the 8 General Orbits, which are like
fictional extensions located in the system. The calls parked in the General Orbit can be picked up from
any extension by dialing the General Orbit Number. At a time, only one call can be parked in each
General Orbit.
The extension user can assign a separate DSS key for each General Obit, this will help the user to
know the status of the Orbit - available, occupied. During an ongoing call, the user can park the call by
pressing the DSS key of the available orbit depending on the LED indication. When the call is parked in
the orbit, the LED blinks in blue and when it is free, the LED is off.
• Auto Call Park: To park the call automatically in the free General Orbit, PRASAR supports General
Call Park - Auto. When the DSS key assigned to General Call Park - Auto is pressed, the system
searches for a free General Orbit (2 to 9) and automatically parks the call in the free orbit. The Orbit
number is then displayed on the phone’s LCD. At a time, only one call can be parked in each General
Orbit.