Matrix PRASAR UCS - Page 684

Matrix PRASAR UCS System Manual 675
To retrieve the call put on hold using DSS key:
• Press DSS Key again.
• Press Call Appearance key of your Extended IP Phone
• Press DSS Key of the Trunk/extension you put on hold from your Extended IP Phone.
Using DSS key assigned to Exclusive Hold calls can be put on Exclusive Hold only. The functioning of the
DSS key does not depend on the Default Call Hold Type you select in the System Parameters.
Global Hold
For Extended IP Phone Users
To put a call on Global Hold, when Global Hold is selected as the Default Call Hold Type:
• You are in speech with a Trunk/with an extension.
• Press ‘Hold’ Key.
• Go idle.
• Call with Trunk/extension is put on 'Global Hold'.
To retrieve a call on Global Hold:
• From any Extended IP Phone, press the DSS Key of the Trunk/extension put on Global Hold.
To put a call on Global Hold, when Exclusive Hold is enabled:
• You are in speech with a Trunk/with an extension.
• Press ‘Hold’ Key twice in quick succession within 2 seconds.
• Go idle.
• Call with Trunk/extension is put on 'Global Hold'.
To retrieve a call on Global Hold:
• From any Extended IP Phone,
• Press the DSS Key of the Trunk/extension put on Global hold.
Consultation Hold
For Extended IP Phone Users
To put a call on Consultation Hold:
• Press the DSS Key assigned to the feature (if configured).
OR
• Press Transfer key.