Matrix PRASAR UCS System Manual 657
Call Forward-Remote
What's this?
An extension user can set Call Forward for another ('remote') extension from his/her own extension. Thus, Call
Forward set for an extension from another extension is called 'Call Forward-Remote'.
This feature can be used by the Operator or the Receptionist to forward the calls for the Managers and other
extension users to the destinations where they will be available.
This feature is also useful in Hotels, where the Front Desk can set Call Forward for guests. Refer the PRASAR
UCS Hospitality System Manual to know how this feature can be used in hotels.
Call Forward-Remote is possible only from the System Administration (SA) mode.
How it works
This feature works in the same way as Call Forward. The only difference is that it is set by one extension user for
another extension.
For example:
• A and B are extension users.
• A needs to forward calls for B's extension to another extension 'C' or an external number or a Voice Mail
System or a Department Number.
• A dials the Call Forward-Remote feature code followed by B's extension number, the destination number
where the calls for B should land.
• The system routes all incoming calls for B to the destination number.
How to configure
As Call Forward-Remote can be set only from the SA mode, either the feature 'SA Mode' or 'SA Extension' must be
enabled in the Class of Service of extensions that are to be allowed this feature.
It can also be set from Jeeves by the SA.
The feature 'SA Mode' requires a password to be dialed. Users must be provided a password to use this
feature from their extensions. The feature 'SA Extension' allows entry into SA mode, without a password.
By default, Station Basic Feature Template Number 01 is assigned to all the extensions of PRASAR UCS. This
Station Basic Feature Template is assigned CoS group 01 by default. The default CoS group 01 has both 'SA
Mode' and ‘SA Extension’ disabled.
You may decide which extensions should be allowed Call Forward-Remote feature. In general practice only very
few extensions are allowed this feature.
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