Matrix PRASAR UCS - Configuring Voice Mail System

Matrix PRASAR UCS System Manual 397
CHAPTER 7 Configuring Voice Mail
System
Before you begin configuration of the VMS related parameters, consider the following points:
• By default, the internal Pen drive is factory fitted. This contains all the VMS prompts required for the Voice
Mail System to function. Refer to the topic “VMS Channels” for license related information.
• The number of VMS channels will be considered as the maximum channels available for reservation for
Voice Mail Auto-Attendant parameter.
• The channel reserved for Voice Mail Auto-Attendant configuration will not be changed if the number of
channels configured in Channel Reserved for Voice Mail Auto Attendant parameter is increased.
• The channels reserved for Voice Mail Auto-Attendant configuration will be changed to the number of
VMS channels if the number of VMS channels available are less than the number of channels
configured in Channel Reserved for Voice Mail Auto Attendant parameter. To know more, refer
“Configuring VMS General Parameters”.
• Decide which extension users are to be provided voice mail. Make a list of these extensions by their
(software) port number, access codes. Configure the VMS parameters for these extensions. See
“Extension Voice Mail Settings”.
• If you intend to use the VMS Auto Attendant on trunks,
• make a list of the SIP trunks.
• configure welcome and greeting messages. You may record custom welcome messages that meet
your requirements. Refer to “Voice Mail Auto-Attendant Menu”.
• configure Voice Mail Auto Attendant (VMAA) Menu for the time zones in the Trunk Feature Template(s)
of the trunks on which you want to use the VMS Auto Attendant. Refer to “Trunk Feature Template”.
• assign the desired Voice Mail Auto Attendant (VMAA) Menu to the trunks in their Trunk Feature
Template.
• The prompts used to route the call using the Voice Mail Auto Attendant can be customized as per your
requirement. Refer to “Prompts Management”.