Matrix PRASAR UCS - Class of Service (COS)

732 Matrix PRASAR UCS System Manual
Class of Service (COS)
What's this?
Class of Service (CoS) defines the permission an extension will have on a System. It defines the set features of the
system that the extension is to be allowed access to.
Feature requirements vary among users and with time. Certain groups of extension users may have a need for
voice mail, while another group may need the ability to forward calls to a cell phone, and still others may have no
need to make calls outside the office.
Similarly, certain features that are required during working hours may not be required during break or non-working
hours.
PRASAR UCS offers the flexibility to allow or deny extension users access to features of the System, on the basis
of their requirement and according to time of the day. For users, access to various features from their extensions is
their CoS.
How it works
The list of all features allowed to an extension is referred to as 'CoS group'. There are 20 CoS groups numbered
from 01 to 20.
Each extension port of the System has an associated CoS group that indicates which features of the System the
port is allowed to access.
The CoS group of an extension port is defined in the “Station Basic Feature Template” applied to that extension
port. It is defined for each "Time Zone", namely, working hours, break hours, and non-working hours, in the Station
Basic Feature Template.
A feature can be allowed or denied to an extension by enabling or disabling it in the CoS group of the Station Basic
Feature Template applied to that extension.
The same CoS group uniformly to all extensions ports for all Time Zones. Doing so, all extensions can access the
same set of features in all time zones. For example: CoS group 03 is assigned to all extensions for Working, Break
and Non-Working hours.
A different CoS group for each Time Zone can be assigned to all extension ports. Doing so, all extensions can
access only those features allowed for the particular Time Zone.
For example: All extensions are assigned CoS group 03 for Working, CoS group 04 for Break hours and CoS group
05 for Non-Working Hours.
Different CoS groups can be assigned to different extension ports, for all or for different Time Zones. Doing so,
each extension can access a different set of features in each Time Zone.
For example: extensions 3001 to 3010 are allowed CoS group 03 for all Time Zones, while extensions 3011 to 3015
are assigned CoS group 03 during Working Hours, and for the Non-Working and Break Hours, they are assigned
CoS group 04 and 05 respectively.