720 Matrix PRASAR UCS System Manual
Call Transfer
What is this?
Call Transfer enables you to relocate an existing call from an extension or trunk to another extension or to an
external number. Calls can be transferred after notifying the other extension/external number about the impending
transfer or can be transferred directly without notification.
The types of Call Transfer PRASAR UCS offers are:
• Call Transfer - Screened: The Operator puts the caller on Consultation Hold, dials the desired party's
extension, and informs the desired party of the impending transfer. If the desired party chooses to accept
the call, the call is transferred to him.
• Call Transfer - While Ringing: The Operator puts the caller on Consultation Hold, dials the desired party's
number and transfers the call when the desired party's extension starts ringing.
This feature is used when there are several other calls to be attended and the Operator cannot wait for the
desired party to answer.
• Call Transfer - On Busy: The Operator puts the caller on Consultation Hold, dials the desired party's
number and transfers the call even when the desired party is busy in speech with another person. The
busy extension gets intrusion tone and can choose to answer the intruding (transferred) call.
• Call Transfer - Trunk-to-Trunk: An external call is transferred on to another trunk line. The Operator puts
the external caller on Consultation Hold, dials the desired party's external number, and transfers the call
after or without notifying the desired party of the impending transfer.
Trunk-to-Trunk call transfer may be used to transfer incoming calls for out-of-office extension users to their
cell phones, or to connect personnel at remote or distant locations. For instance: an out-of-office executive
who does not have long distance dialing permission can call the office and request the operator to connect
him to the desired party on a trunk line.
• Blind Transfer to VMS: The Operator puts the caller on Consultation Hold, dials the feature access code
for Blind Transfer to VMS, dials the desired party's number, and transfers the call. The call is transferred to
the mailbox assigned to the desired party. The caller may leave a message in the mailbox.
• Call Transfer is not exclusively an Operator feature, though it is used mostly by Operators. Calls can be
transferred by any extension to another extension or external number, if "Basic Features" are allowed
in Class of Service of the transferring extension.
• PRASAR UCS enables SIP extensions to resume a transferred call before it has been answered by the
transfer target (which may be an extension or an external number). For a list of IP phones on which this
feature has been tested, see “PRASAR UCS Features tested on IP Phones of different Brands”in the
Appendix.
• PRASAR UCS allows Semi-attended Transfer and Transfer on Conference Hangup on SIP Trunks. For
a list of IP phones on which this feature has been tested, see “PRASAR UCS Features tested on IP
Phones of different Brands”in the Appendix.
To Next Page
Loading...