Matrix PRASAR UCS System Manual 1227
Dial By Name
What’s this?
The VMS Auto Attendant allows external callers and extension users to reach the desired person in an organization
by dialing the name of that person. This feature is useful when caller/extension user cannot recall the extension
number of the person they want to speak to.
How to configure
For this feature to work, each extension user’s name must be abbreviated and configured on the extension. It is
recommended that the extension users’ names be abbreviated to the first three letters of the name. As far as
possible, abbreviate names such that no two names are the same.
You must configure the Abbreviated Name in the Extension Voice Mail Settings. For detailed instructions, refer
“Extension Voice Mail Settings”.
Make sure the names for the desired extension users are recorded. For details, see “Mailbox Settings”.
How to use
• The incoming call on the trunk is answered by the VMS Auto Attendant. The VMS greets the caller with the
Greeting message followed by the Welcome Message: “Welcome! Please dial the extension number or To
dial by name press ‘6’,To leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further
assistance press ‘9’, To disconnect the call press ‘#’.
The System Greeting may vary depending on the timezone — Working Hours, Break Hours, Non-working
Hours. In the above prompt the greeting is as per working hours.
• The caller dial 6 VMS prompts: "Please enter first three letters of the name."
• If multiple matches are found the VMS prompts: “More than on match found. Matching Names will be
played one by one. To Select the name press ‘1’, to Skip the name press ‘2’, To Repeat the last name
press ‘3’.”
•Dial 1 VMS prompts: “To confirm press ‘1’, to Re-enter press ‘2’.”
• The caller dials 1 VMS transfers the call as per the transfer type assigned to the selected station. Talk.
• If the caller dials invalid digits, the VMS prompts: "Sorry no match found." followed by the prompt:
"Please enter first three letters of the name."
Extension users can use “Dial By Name” to reach another extension.
To Next Page
Loading...