1184 Matrix PRASAR UCS System Manual
User Absent/Present
What's this?
Extension users may sometimes want to leave their desks, and expecting to return soon, they may not have
forwarded their calls or set Do Not Disturb on their extensions. In such cases, incoming calls will continue to land on
the extension and go unanswered. The callers have no way of knowing that the extension user is not present at the
extension and may try the extension number repeatedly.
With the User Absent/Present feature of PRASAR UCS, extension users, including the Operator, can set 'User
Absent' when they leave their desks. By doing so, they can block all incoming external as well as internal calls from
landing on their extension. When they return to their desks, they can set 'User Present' and receive incoming calls
again.
There are more options for indicating availability to other extensions. Refer the topic “Presence” to know
more.
How it works
When an Extended IP Phone user sets 'User Absent', the letter 'A' appears on the phone's display:
The letter 'A' disappears when the extension user sets 'User Present'.
When an Extended IP Phone user calls the extension which has set 'User Absent', the text message 'User Absent'
will appear on the caller's phone display.
External callers who call the extension, on which 'User Absent' is set, will get an error tone only.
• Outgoing calls can be made from the extension which has set 'User Absent'. Only incoming calls are
restricted.
• User Absent/Present can be set on an extension from the SA mode.
• If more than one extension is configured as “Operator' (routing group), incoming calls will be blocked
only on the Operator extension which has set User Absent.
• User Password is required for this feature. The default User Password, 1111, will not work. Change the
User Password first.
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