Matrix PRASAR UCS System Manual 577
Auto Answer
What's this?
Auto Answer allows incoming calls to be answered without any manual interventions by the extension users.
This feature is particularly useful for Operators in high call traffic settings, as it saves the effort of picking up the
handset or pressing the speaker key repeatedly.
How it works
With Auto Answer set on an extension and whenever a call lands on that extension.
• the extension rings for the duration of the Auto Answer Timer
82
. This timer is programmable, and by
default it is set to 1 second.
• on the expiry of the Auto Answer Timer the system plays a beep
83
to the user.
• the phone goes OFF-Hook to answer the call, without any intervention by the extension user such as
picking up the handset or pressing the speaker or the headset key.
• If a headset is connected, and headset connectivity is enabled, the incoming speech audio will be diverted
to the headset automatically.
• the extension user can talk to the caller.
Auto Answer works only if the phone is in idle state; the phone must not be busy with an active call or using a
feature.
How to configure
For Auto Answer to work, you are required to do the following:
1. Enable Auto Answer in the extensions.
2. Change Auto Answer Timer, if required. The range of this timer is 1 to 9 seconds. By default, the Auto
Answer Timer is set to 1 second.
3. Enable Headset Connectivity, if headset is to be used for Auto Answer.
All of the above can be programmed by the System Engineer using Jeeves.
The extension users can also program the above parameters using the Phone Menu. See “How to use” Auto
Answer later in this topic.
82. This timer defines the time in seconds that the phone should wait before going OFF-Hook to answer incoming calls.
83. Beep is not supported on Extended IP Phones.
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