1228 Matrix PRASAR UCS System Manual
Dial by Extension Number
What’s this?
The VMS Auto Attendant allows external callers and extension users to reach directly the desired person in an
organization by dialing the extension number of that person.
How to use
• The incoming call on the trunk is answered by the VMS Auto Attendant. The VMS greets the caller with the
Greeting message followed by the Welcome Message: “Welcome! Please dial the extension number or To
dial by name press ‘6’,To leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further
assistance press ‘9’, To disconnect the call press ‘#’.
The System Greeting may vary depending on the timezone — Working Hours, Break Hours, Non-working
Hours. In the above prompt the greeting is as per working hours.
• The caller dials valid extension number.
• VMS prompts: “Please enter first three letters of the name.”
Make sure you have:
• selected the Confirm Name check box. Refer to “Auto-Attendant Settings”.
• configured the Abbreviated Name for the respective extension. To know more, refer to “Extension
Voice Mail Settings”.
• The caller enters the first three letters of the name.
• If the caller dials valid digits and if the Abbreviated Name is not configured VMS transfers the
call as per the Call Transfer Profile selected for the extension. Talk.
• If the caller dials invalid digits VMS prompts: “No match found.” followed by the prompt: “Please
enter first three letters of the name.”
• If the extension number dialed by the caller is invalid, the VMS prompts: “The number is not valid.” followed
by the prompt: “Please dial the extension number or To dial by name press ‘6’,To leave a message press
‘7’, To access your Personal Mailbox press ‘8’, For further assistance press ‘9’, To disconnect the call press
‘#’.
• Dial valid extension number and talk.
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