Matrix PRASAR UCS - Virtual Extension

Matrix PRASAR UCS System Manual 1189
Virtual Extension
What’s this?
The Virtual Extension feature of PRASAR UCS enables multiple users to share one telephone instrument as their
extension, yet be considered as individual extensions by the system, with distinct extension properties and class of
service.
Such shared extensions are called Virtual Extensions, as their users do not have individual phones for their use.
Virtual Extensions are useful in laboratories, common rooms, dormitories, shop floors, and wherever it is not
feasible to provide dedicated telephone instruments to individual extension users. Virtual extensions allow you
make optimum use of the existing phones without investing in new ones.
How it works
The shared telephone instrument is called the Master Extension.
• Virtual Extensions are assigned to the Master Extension. A Master Extension can have multiple Virtual
Extensions, but a Virtual Extension can have only one Master Extension.
• The Virtual Extension functions as any other extension of PRASAR UCS. It can be assigned all features
and facilities, like Class of Service, Toll Control, Call Forward, just like any other physical extension of
PRASAR UCS. You can assign Station Basic Feature Template and Advanced Feature Template to the
Virtual Extension.
• Incoming calls to a Virtual Extension will ring on the Master Extension.
• All incoming, outgoing, internal and external calls of the Virtual Extensions are recorded in the Station
Message Detail Records.
• To make outgoing calls, the Virtual Extension user must use the feature “Walk-In Class of Service”.
• The Virtual Extension user is logged out of the Master Extension according to the Walk Out mode assigned
to it: Walk out single call or Walk out multiple calls.
How to configure
For this feature to work, you must do the following:
• Make a list of the number of Virtual Extensions required by you along with their names and numbers.
• Decide the Master Extension (landing destination) that is, the SIP Extension Number.
• If required, you can customize the Station Basic Feature Template and Station Advanced Feature Template
you want to assign to the Virtual Extensions. For making outgoing calls users of Virtual Extensions must
have “Walk-In Class of Service” enabled in their COS.