Matrix PRASAR UCS - Notification Via Call-Profile

Matrix PRASAR UCS System Manual 479
Notification via Call-Profile
What’s this?
The VMS supports Notification via Call to inform the extension users about the arrival of new messages in their
mailbox.
Extension users can receive new message notification calls on a phone number of their choice. This number may
be another extension number or an external number. You can set the Type of notification calls as:
• Immediate: Users will receive notifications as soon as a new message arrives in their mailbox.
Or
• Scheduled: Extension users will receive notification at specified time intervals.
You can set the preferred time slots in a day during which notification calls should be made to extension users. In
addition to the time slot preference, you can also choose to receive notification calls on a Holiday.
Message Notification via Call for Department Group will not work if the destination number is an external
number.
How it works
For this feature to work, you must do the following configuration for the extension:
• Select the type of Notification call.
• Define the preferred time slots by configuring Time Zones. You can configure four different Time Zones,
defining the Start Time and End Time for each Time Zone.
• Configure the phone number to which the notification call is to be made. If the number is an external
number, configure the Trunk Access Code to be used for making the calls.
When Immediate is selected as the Type of notification,
• A new message arrives in the mailbox of the extension user.
• The system checks the preferred start and end time of the time zones configured for the extension. If the
message has arrived within the preferred time slot (Start and End Time) it immediately makes the
notification call on the number configured for the user.
If the number is an external number, the system dials out the number using the Trunk Access Code (TAC)
assigned for making notification calls.
• When the call is answered, the extension user gets connected to the VMS and can listen to the message.
• If the notification call is not answered, by default, the system makes three attempts (Message Notification
Retry Count; programmable) at an interval of 5 minutes (Message Notification Interval; programmable)
between each attempt.
• If the notification call remains unanswered after the third attempt, the system will not make any more
attempts to place this notification call. The next notification call will be made only when another new
message arrives in the mailbox of the user between the start and end time of the configured time zone.