Matrix PRASAR UCS - Page 660

Matrix PRASAR UCS System Manual 651
How it works
A has set Call Forward to extension B unconditionally.
• The system forwards all calls for A to B, without checking for Busy Tone and without waiting for the Call
Forward No-Reply Timer to expire.
A has set Call Forward to external number on No-Reply.
• The system waits for the Call Forward No-Reply Timer to expire and then forwards all external incoming
calls to the external number.
A has set Call Forward to extension B on Busy.
• The system forwards the call for A to B on detecting Busy signal from A.
B belongs to a Department Group and has set Call Forward-If Busy to C within the Department Group.
• If the system detects Busy signal on B, it forwards the call for B to C in the Department Group.
• However, if the caller has called the Department Group instead of calling B directly, the call will land in the
sequence on all Department group extensions. When it is B's turn, the call will not be forwarded to C, B will
ring instead.
C belongs to a Department Group and has set Call Forward-No Reply to D within the Department Group.
• The system waits for the Call Forward No-Reply Timer to expire, and forwards the call for C to D in the
Department Group.
D has set Call Forward to Voice Mail on Busy or No Reply.
• Whenever there is a call for D, if the system does not detect a busy signal from D, it waits for the Call
Forward No-Reply timer to expire.
• The system forwards the call to the Voice Mail System.
E has set Call Forward Dual Ring on extension F.
• When there is a call for E, the system rings on both E and the destination F.
• E can answer the call at E or at F.
• Call Forward set by member extensions in a routing group will be ignored by the system if, the Ignore
call forward set by member extension, when call is routed on Routing/Dept. Group check box is
enabled. See “System Parameters” for more information.
• When an incoming call is routed to the Routing Group and if any member has set Call Forward to the
Department Group, then only first extension of that Department Group will ring.
• Call Forward when set/canceled from the SA mode, will not depend on the assigned CoS.