652 Matrix PRASAR UCS System Manual
Feature Interaction:
• Do Not Disturb (DND):
When DND or DND with Intercept Destination is set along with Call Forward-Unconditional on an
extension, Call Forward is given priority.
If any other type of Call Forward and DND are set on an extension, DND is given priority. However, DND
with Intercept Destination will not work.
If an extension has set both Call Forward and DND, then Feature Tone will be played to the extension user.
• You can select the types of calls, that is, internal calls only, or trunk calls, or both, to be forwarded to
external numbers. You can configure the system to forward internal calls only, or trunk calls only or both
trunk calls and internal calls, to the external number. For this, the parameter 'Allow External Call
Forward for' must be configured in the “Station Advanced Feature Template” of the extensions that are
allowed Call Forward.
• The system supports only single-point Call Forward, which means, if the destination extension is also
forwarded, the call will not follow the forwarding path. For example: Calls for extension A are set to be
forwarded to extension B. Call Forward is also set on extension B with C as the destination number.
Calls for A will land on B only and calls for B will land on C only.
• Only one Call Forward Type can be set from an extension. Every new Call Forward Type set overrides
the previous one.
• When the calls are forwarded the extension user gets the feature tone on lifting the handset to indicate
that Call Forward is set on his/her extension.
How to configure
The functioning of this feature is controlled by three parameters: 'Class of Service' and 'Call Forward No-Reply
Timer' and ‘Allow External Call Forward for’.
Call Forward must be enabled in the Class of Service (COS) group of the extensions to which this feature is to be
allowed.
When Call Forward No-Reply is set, if required the Call Forward No-Reply Timer needs to be configured.
You may select the types of calls, that is, internal, external, both internal and external calls to be forwarded by
configuring the ‘Allow External Call Forward for’ parameter.
You can set Call Forward for All the Extensions from the SA mode only, see “Settings Call Forward for All
Extensions using SA Jeeves”.
Call Forward in Class of Service
By default, Station Basic Feature Template Number 01 is assigned to all the extensions of PRASAR UCS. Station
Basic Feature Template 01 is assigned COS group 01 in which Call Forward is enabled. So, all extensions of
PRASAR UCS can use Call Forward.
If you want to deny Call Forward to certain extensions, follow these steps:
a. Define a CoS group with Call Forward disabled.
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